Terms & Conditions

These Terms and Conditions govern the use of the website and services provided by Airlink Fast Track Services in Vietnam.

By booking, purchasing, or using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

1. Definitions

1.1. “We”, “us”, “our”, and “Airlink” refer to Airlink Fast Track Services.

1.2. “Customer”, “passenger”, “client”, “you”, and “your” refer to the person making the booking and/or the passenger using our services.

1.3. “Service” may include Fast Track Arrival, Departure, Transit, E-Visa assistance, Visa assistance, Airport Transfer, Lounge access, and other travel-related services offered by Airlink.

2. Services

2.1. Airlink provides airport assistance services designed to make arrival, departure, and transit procedures more convenient and efficient.

Depending on the service booked, assistance may include:

• Meet & Greet
• Fast Track Immigration
• Priority Security
• Priority Check-in assistance
• Baggage assistance
• Airport Transfer
• Visa / E-Visa assistance
• Lounge services

2.2. The exact services included depend on the package selected at the time of booking.

2.3. Certain services, priority lanes, or airport facilities may be subject to airport regulations, airline policies, Immigration Authority approval, operational conditions, and availability.

3. Booking Requirements

3.1. Customers must provide complete and accurate information required to arrange the service, including where applicable:

• Passenger name
• Passport information
• Flight number and travel date
• Visa / E-Visa information
• Contact number
• Other information reasonably required for the selected service

3.2. The customer is responsible for checking that all information submitted is correct.

3.3. Airlink is not responsible for service disruptions resulting from incorrect, incomplete, or outdated information provided by the customer.

3.4. We recommend booking Fast Track services at least 4 hours before the scheduled arrival or departure service time. Last-minute bookings are subject to availability.

4. Payment

4.1. Payment must be completed using one of the payment methods accepted by Airlink.

4.2. The booking is considered confirmed only after payment has been successfully received and the service has been confirmed by our team.

4.3. Prices may be displayed in USD, VND, or other supported currencies.

4.4. Any applicable payment processing, card, bank, currency conversion, or other fees will be communicated where applicable.

4.5. Airlink reserves the right to update service prices. Any price change will not affect a booking that has already been confirmed and fully paid, unless the customer subsequently requests a service change that results in an additional charge.

5. Cancellation & Booking Changes

5.1. Cancellation or modification requests should be submitted at least 6 hours before the scheduled service time.

5.2. Changes are subject to staff availability, airport conditions, and the availability of the requested service.

5.3. Once our airport staff has been assigned and is already in position to provide the service, the booking becomes non-refundable.

5.4. If a booking is eligible for a refund, the refund will normally be processed within 5–7 business days after approval.

5.5. For eligible refunds of payments made via payment link/card, a 7% refund processing fee may be deducted from the refundable amount.

6. Flight Delays, Changes & Cancellations

6.1. If your flight is delayed, rescheduled, or cancelled, please notify Airlink as soon as possible.

6.2. We will make reasonable efforts to adjust the service according to the updated flight information, subject to staff availability and airport operational conditions.

6.3. Flight delays, changes, or cancellations do not automatically guarantee a full refund. Refund eligibility will depend on the booking status, service arrangements already made, and the applicable cancellation conditions.

7. Meeting Instructions & No-Show

7.1. Customers are responsible for reviewing and following the meeting instructions provided by Airlink.

7.2. If you cannot locate our staff, you must contact our hotline immediately before proceeding through airport procedures independently.

7.3. A booking may be considered a No-Show when:

• The passenger cannot be contacted within the applicable waiting period.
• The passenger fails to arrive at the agreed meeting point.
• The passenger proceeds through Immigration, Security, or other applicable airport procedures without meeting our staff.
• The passenger fails to follow the meeting instructions provided.

7.4. A No-Show is subject to a 100% service charge and is non-refundable.

7.5. Unless otherwise specified for a particular service or booking, the maximum waiting time is 60 minutes.

8. Passport, Visa & Immigration Requirements

8.1. Customers are responsible for ensuring that their passport, visa, E-Visa, Visa Approval Letter, and other travel documents are complete, accurate, valid, and suitable for travel.

8.2. Fast Track services do not guarantee entry into or departure from Vietnam.

8.3. Final decisions regarding Immigration clearance are made solely by the relevant Immigration Authorities.

8.4. Airlink is not responsible for refusal of entry, refusal of departure, additional questioning, or delays caused by invalid, incomplete, incorrect, or insufficient travel documents.

9. E-Visa & Visa Assistance

9.1. Airlink may provide assistance with E-Visa applications and other visa-related services.

9.2. Processing times provided by Airlink are estimates and may be affected by government processing times, public holidays, additional document requests, system issues, or other circumstances beyond our reasonable control.

9.3. Visa or E-Visa approval is determined solely by the competent Vietnamese authorities. Airlink cannot guarantee approval.

10. Airport & Operational Conditions

10.1. Fast Track services are subject to airport regulations and operational conditions.

10.2. Specific Fast Track, Priority, VIP, Diplomatic, APEC, Crew, or other lanes may be changed, restricted, temporarily unavailable, or assigned differently by airport or Immigration authorities.

10.3. Where a specific lane cannot be used due to airport or authority instructions, we will make reasonable efforts to provide an appropriate alternative where available.

11. Limitation of Liability

11.1. Airlink will make reasonable efforts to provide all confirmed services professionally and on time.

11.2. We are not responsible for delays, interruptions, or inability to provide a service caused by circumstances beyond our reasonable control, including airport operational restrictions, government or Immigration decisions, airline changes, severe weather, system failures, security incidents, or other force majeure events.

11.3. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

12. Privacy & Personal Data

Personal information provided when making a booking will be processed in accordance with our Privacy Policy.

Where necessary to provide the requested service, relevant information may be shared with airport service providers, transportation providers, visa support providers, payment providers, or competent authorities.

Please refer to our Privacy Policy and Data Deletion Instructions for further information.

13. Governing Law & Disputes

These Terms and Conditions are governed by the laws of Vietnam.

Any dispute should first be addressed through good-faith communication between the customer and Airlink in an effort to reach an appropriate resolution.

Any unresolved dispute will be handled in accordance with applicable Vietnamese law and the competent dispute-resolution mechanism.

14. Changes to These Terms

Airlink may update these Terms and Conditions from time to time to reflect changes in our services, airport regulations, business practices, or applicable requirements.

The latest version will be published on our website with an updated effective date.

Changes will not retroactively alter the material terms of an already confirmed booking unless required by applicable law or agreed with the customer.

15. Contact Us

For questions about these Terms & Conditions, booking changes, cancellations, or service assistance, please contact:

Airlink Fast Track Services
Hotline / WhatsApp: +84 907 066 106
Email: airlink.fasttrack.vn@gmail.com