Last Updated: September 2026
At Airlink Fast Track Services, we respect your privacy and are committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains what information we collect, how we use and share it, how we protect it, and the choices available to you regarding your personal data.
1. What Personal Data Do We Collect?
Depending on the service you request, we may collect:
- Full name
- Email address and phone number
- Passport information and passport copy
- Portrait photo where required for visa processing
- Visa, E-Visa, or Visa Approval Letter information
- Flight details and travel itinerary
- Hotel or transfer information
- Booking and service details
- Payment transaction information
- Communications between you and our customer service team
We do not store full credit or debit card details. Card payments are processed through authorized payment service providers.
2. How Do We Collect Your Data?
We may collect personal information when you:
- Make a booking or submit a service request through our website.
- Contact us via email, WhatsApp, phone, contact form, or other communication channels.
- Submit passport, visa, flight, or travel information required to provide a service.
- Make a payment for our services.
- Provide information or feedback to our customer service team.
- Use or browse our website, including through cookies and similar technologies.
We may also receive relevant service information from our airport staff, local service providers, transportation providers, or other partners involved in fulfilling your booking.
3. How Do We Use Your Personal Data?
✔️ We may use your personal information to:
- Process and manage your booking.
- Arrange Fast Track Arrival, Departure, or Transit services.
- Process or assist with Vietnam E-Visa and Visa services.
- Arrange Airport Transfers, Lounge services, and other requested services.
- Coordinate with airport staff and relevant service providers.
- Contact you regarding your booking, meeting instructions, flight changes, or service updates.
- Process payments, refunds, and invoices.
- Provide customer support.
- Prevent fraud, misuse, or security incidents.
- Comply with applicable legal, accounting, tax, or regulatory requirements.
4. Who May We Share Your Data With?
🤝 We only share information where reasonably necessary to provide your requested service or meet applicable obligations.
Depending on your booking, information may be shared with:
- Airport Fast Track service providers
- Airport representatives and service staff
- Relevant immigration or airport authorities where required for the requested service
- Transportation providers
- Lounge operators
- Visa processing support providers
- Payment service providers
- IT, website, hosting, or other service providers supporting our operations
- Government or regulatory authorities where required by applicable law
We do not sell your personal information to advertisers.
5. How Do We Protect and Store Your Data?
🔐 We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.
Personal information may be stored in systems and devices used for legitimate business operations and may also be processed by authorized service providers.
Access to personal information is limited to personnel and service providers who reasonably require it to perform their duties.
6. How Long Do We Keep Your Data?
⏱️ We retain personal information only for as long as reasonably necessary to:
- Provide and complete your requested services.
- Maintain appropriate booking and transaction records.
- Handle customer support, complaints, or disputes.
- Meet accounting, tax, legal, security, and regulatory requirements.
When personal information is no longer required, we will take reasonable steps to delete or anonymize it, subject to applicable retention requirements.
7. Your Privacy Rights
Depending on applicable law and the circumstances of your request, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of eligible personal information.
- Request restriction of certain processing activities.
- Object to certain uses of your personal information.
- Withdraw consent where processing is based on your consent.
- Request information regarding how your personal data is processed.
Certain requests may be subject to identity verification, legal requirements, and permitted exceptions.
8. Data Deletion Requests
🗑️ You may request deletion of eligible personal information by contacting:
airlink.fasttrack.vn@gmail.com
Subject: Data Deletion Request – Airlink Fast Track Services
Please provide your Order ID / Booking Number, passenger name, and the email address or phone number used for the booking so we can identify and verify your request.
For security reasons, please do not send your full passport number or passport copy unless specifically requested for verification.
Please refer to our Data Deletion Instructions page for additional information.
9. Marketing Communications
📩 We will not send you promotional marketing communications unless we have an appropriate basis to do so, such as your consent where required.
You may request to stop receiving marketing communications at any time.
Service-related communications concerning an active booking, payment, visa application, flight, or airport service are not considered marketing communications.
10. Cookies
🍪 Our website may use cookies and similar technologies to:
- Enable essential website functionality.
- Remember selected preferences.
- Understand how visitors use our website.
- Improve website performance and user experience.
- Maintain website security.
Some cookies may be provided by third-party services integrated into our website.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.
11. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services.
Their handling of personal information is governed by their own privacy policies and terms, and we encourage you to review those policies before providing personal information.
12. International Data Processing
Because our customers may travel internationally and some of our service or technology providers may operate in different countries, personal information may be processed outside the country in which it was originally collected.
Where applicable, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable requirements.
13. Children’s Privacy
Our services may be booked for children or infants by their parent, legal guardian, or authorized accompanying adult.
Where information relating to a minor is required for a booking, it should be provided by or with the authorization of the appropriate parent, guardian, or responsible adult.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
15. Contact Us
📞 If you have questions about this Privacy Policy, your personal information, or a privacy-related request, please contact:
Airlink Fast Track Services
Hotline / WhatsApp: +84 907 066 106
Email: airlink.fasttrack.vn@gmail.com