At Airlink Fast Track Services, we respect your privacy and are committed to protecting your personal information.
If you have used our Fast Track, E-Visa, Visa Assistance, Airport Transfer, Lounge, or other travel-related services and would like to request the deletion of your personal data, please follow the instructions below.
1. Personal Data We May Collect
To process bookings and provide our services, we may collect information such as:
- Full name
- Email address and phone number
- Passport information and passport copy
- Visa / E-Visa information
- Flight details and travel itinerary
- Booking and service information
- Payment transaction information
We do not store full credit or debit card details. Card payments are processed through our authorized payment service providers.
2. How to Request Data Deletion
📧 Via Email – Recommended
Please send your request to:
airlink.fasttrack.vn@gmail.com
Use the following subject line:
Data Deletion Request – Airlink Fast Track Services
To help us identify your booking and verify your request, please provide:
- Your Order ID / Booking Number
- Passenger Name
- The email address or phone number used for the booking
For your security, please do not send your full passport number or passport copy unless specifically requested for verification.
🌐 Via Contact Form
You may also submit a request through the Contact Us page on our website and select the appropriate inquiry category.
3. Verification of Your Request
🔐 To protect your personal information, we may need to verify your identity before processing a data deletion request.
We may contact you using the email address or phone number associated with your booking or request additional information where reasonably necessary to verify that the request is legitimate.
4. Processing Time
⏱️ Once your request has been received and successfully verified, we will process the deletion or anonymization of eligible personal data from our active systems within 7–10 business days.
Once the request has been processed, we will send you a confirmation email.
Some information may remain in backups or archived systems for a limited period before being automatically deleted in accordance with our data retention procedures.
5. Information We May Need to Retain
⚠️ Legal & Regulatory Retention
In certain circumstances, we may be required or permitted to retain some information for purposes including:
- Legal and regulatory compliance
- Tax and accounting requirements
- Payment and transaction records
- Fraud prevention and security
- Dispute resolution
- Establishment, exercise, or defense of legal claims
Where retention is required, we will retain only the information necessary for the applicable purpose and for the period required or permitted by applicable law.
6. Data Shared with Service Providers
🤝 To provide your requested services, certain information may have been shared with relevant service providers, such as:
- Airport Fast Track service providers
- Airport representatives
- Transportation providers
- Lounge operators
- Visa processing support providers
- Payment service providers
Where applicable, we will take reasonable steps to process your deletion request in accordance with our obligations and the applicable data protection requirements.
Please note that third-party service providers may have their own legal or regulatory data retention obligations.
7. Active or Upcoming Bookings
✈️ If you have an active or upcoming booking, certain personal information may be required in order for us to provide the service.
Deleting this information before the service date may make it impossible for us to complete your booking or provide the requested service.
If your request relates to an active booking, our team will inform you of any potential impact before processing the deletion request.
8. Facebook or Google Access
If you have connected to our website or services using Facebook or Google, you may also manage or remove Airlink’s access through the privacy or security settings of your respective account.
This section applies only where Facebook or Google account connection features are available.
9. Need Help?
📩 If you have any questions about your personal data or would like assistance submitting a deletion request, please contact:
Airlink Fast Track Services
Email: airlink.fasttrack.vn@gmail.com
We will review your request and assist you as soon as possible.