Yes. Same-day bookings are accepted, subject to availability. We recommend booking at least 4 hours before your scheduled flight or arrival time. Urgent bookings may be subject to an additional fee.

Yes. Meeting instructions and staff information will be provided before the service. Please check your messages before your flight and follow the meeting instructions carefully.

For Arrival services, our staff will wait for up to 60 minutes from the actual landing time. For Departure services, the waiting time is up to 60 minutes from the scheduled meeting time. Please contact us immediately if there are any changes.

Please stay at the designated meeting point and contact our customer support immediately Hotline +84 907066106. Do not proceed through Immigration before contacting us, as our staff may be waiting for you at the assigned meeting area.

Yes. Fast Track service is available for both adults and children. Infant and child rates may vary depending on the airport and service selected. Please provide the children's ages when booking so we can confirm the applicable rate.

Fast Track helps reduce waiting time by providing access to designated priority lanes. However, the final processing time depends on Immigration authorities, passenger documentation, and airport conditions. Therefore, immediate clearance cannot be guaranteed.

Yes. Visa stamping / Visa on Arrival assistance can be added to selected Arrival Fast Track services. Additional fees may apply ( 5 usd/ passenger ). Passengers must have all required and valid visa documents before arrival.

For Arrival services, our team monitors the flight status and will adjust the meeting time according to the actual arrival time whenever possible. If your flight is cancelled or changed to another flight, please inform us as soon as possible so we can check whether the service can be rearranged.

Yes, changes may be accepted if requested at least 6 hours before the scheduled service time and are subject to availability. Please contact us as soon as your travel plans change.

Cancellation requests must be submitted at least 6 hours before the scheduled service time. Once our staff has been assigned and is already in position for the service, the booking may become non-refundable. Refunds made through the payment link are subject to a 7% refund fee and normally take 5–7 working days to process.